WebRTC Powered Remote Assist for Field Operations

In mission-critical environments, access to the right expertise at the right moment can mean the difference between a quick resolution and a costly delay. But getting that expertise on-site has traditionally meant waiting, waiting for reports to be written, for specialists to travel, for feedback to come back through the chain. ActionStreamer was built to eliminate that wait entirely.

By integrating WebRTC video conferencing directly into its platform, ActionStreamer gives organizations the ability to instantly connect field operators with subject matter experts anywhere in the world, in real time, without disrupting active operations.

The Problem With "Call Someone"

When something goes wrong in the field, the instinct is to call for help. But in practice, that process has always been clunky. A technician encounters an unfamiliar issue, documents what they're seeing, writes it up, and waits. The expert on the other end is working from a description, maybe a photo if they're lucky, and trying to diagnose a problem they can't actually see. Decisions get delayed. Downtime adds up. And in high-stakes environments, that lag carries real consequences.

ActionStreamer's Remote Assist changes the dynamic completely. Instead of describing a problem, the technician can show it (live, low-latency video) to a specialist halfway around the world.

One Platform, Every Output

What sets ActionStreamer apart isn't just the video call. It's that the video call doesn't interrupt anything else. Remote Assist is fully integrated into the same ecosystem that powers recording, SDI broadcast output, and secure SRT streaming. That means while a live expert is looped in, the session can simultaneously be:

• Recorded for documentation or compliance

• Output via SDI for broadcast environments

• Streamed securely via SRT to command centers

• Distributed to multiple endpoints at once

This parallel capability is what makes the platform genuinely mission-critical. There's no need to pause operations, switch tools, or choose between collaboration and documentation. It all happens together.

Cross-Base Technical Support

Consider a fuel tank maintainer at an Air Force Base who encounters an unfamiliar issue during a routine inspection. Under a traditional workflow, they'd document the problem, file a report, and wait, potentially hours or days, for guidance from someone with the right expertise.

With ActionStreamer, that same maintainer initiates a secure video session and immediately loops in a fuel systems specialist at another base. The expert sees exactly what the maintainer sees. They talk through the issue together, diagnose it on the spot, and the maintainer gets the guidance they need to move forward. What might have taken days takes minutes. Downtime is minimized, and best practices are reinforced in real time rather than after the fact.

HAZMAT in the Field

In hazardous material scenarios, the stakes are even higher. A HAZMAT crew encountering an unknown substance or an ambiguous situation can't afford to wait for an expert to arrive on-site, and they can't afford to act on guesswork. With ActionStreamer, they don't have to do either.

A remote specialist can visually inspect the scene through live video, communicate directly with the crew, and guide them through containment or identification procedures step by step. Decisions get made faster and with far more confidence. There's no delay, no reliance on verbal descriptions alone, and no unnecessary risk taken while waiting for support to arrive.

Live, Guided Training

Remote Assist also transforms how organizations train new personnel. A technician learning a complex procedure can wear or deploy an ActionStreamer device, connect live with a senior technician, and receive real-time instruction as they work, asking questions, getting corrections, and building confidence through doing rather than just watching.

This creates an interactive, hands-on learning environment without requiring travel or pulling experienced personnel away from their primary responsibilities. And because ActionStreamer captures everything, those training sessions don't disappear when the call ends. They can be recorded for future use, streamed to additional viewers, or broadcast via SDI for centralized monitoring, turning every session into a reusable training asset.

Expertise Without Boundaries

The ability to instantly connect to a subject matter expert anywhere in the world fundamentally changes how organizations operate. Teams no longer need to halt operations while waiting for the right person to arrive. They can diagnose problems in real time, make faster and safer decisions, and deliver better training without the logistical overhead that used to come with it.

ActionStreamer's WebRTC-powered Remote Assist was designed specifically for these environments, built for field conditions, secure networks, broadcast-quality video, and multi-destination delivery from the ground up. It's not a consumer video tool adapted for professional use. It's a purpose-built platform where collaboration and operations work together, not against each other.